Last Updated: August 5, 2026
We aim to resolve concerns quickly and directly, minimizing disruption to your clinic's workflow. If you experience an issue with the ClinIQ Tech platform, billing, or service, we encourage you to contact us as soon as possible.
At ClinIQ Tech, we understand that reliability and trust are essential — especially for a system that supports your clinic's daily operations and patient care. This policy explains how we handle and resolve concerns or disputes that may arise from the use of our platform.
Reach out to our team at techsupport@cliniqtech.com or +63 968 362 9771. For urgent clinical-use issues, please indicate so in your message — we prioritize concerns that affect active patient care or clinic operations. We aim to acknowledge all reports within 2 business days.
If a concern isn't resolved through direct support, it will be escalated for formal internal review by our technical and account team to determine appropriate next steps or corrective action.
Should the matter remain unresolved after internal review, both parties agree to pursue good-faith mediation before any further legal remedies, in accordance with applicable Philippine law.
As a platform handling sensitive medical records, any dispute involving data privacy or security will additionally be handled in line with our Privacy Policy and the requirements of the Data Privacy Act (RA 10173).
This policy, and any disputes arising from the use of ClinIQ Tech, are governed by the laws of the Republic of the Philippines.
For any dispute-related concerns, contact us using the details below.